These are the third parties that may process Customer Data on behalf of Flooring OS, as described in Annex III of our Data Processing Addendum. We give at least 30 days' notice before a new sub-processor begins processing Customer Data. To receive change notices by email, write to privacy@flooringos.com.
| Sub-processor | Purpose | Location of processing |
|---|---|---|
| Microsoft Corporation | Cloud hosting, storage and backups (Microsoft Azure); email delivery of quotes, invoices and notifications at Customer's direction (Microsoft 365) | United States (Azure Central US and South Central US regions) |
| Intelegencia Technologies Corp. (Philadelphia, PA) | Customer support, including access to Customer Data when resolving support requests | Customer Data remains stored in the United States. Support personnel in India and the Philippines access it remotely, through Flooring OS-controlled access, only to resolve support requests |
| Plaid Inc. | Connecting bank accounts and retrieving bank transaction and account information at Customer's direction | United States |
| Clover Network, LLC (a Fiserv company) | Card-present and card-not-present payment acceptance and card tokenisation | United States |
| Fiserv, Inc. | Card payment processing and settlement | United States |
Payment and banking providers. Plaid, Clover and Fiserv also act as independent controllers for some of the data they handle. Examples include their fraud-prevention, regulatory and card-network obligations, and the bank credentials an end user gives Plaid directly. That processing is governed by their own terms and privacy notices. Payment-card numbers are entered directly into Clover or Fiserv systems and tokenised there. Flooring OS receives and stores only tokens, never full card numbers.